APEX Global EXPO 2025 Agenda

Registration Open - Sponsored by PictureWorks

Promenade Lobby

Registration Open - Sponsored by PictureWorks

Promenade Lobby

CEO Keynotes

Sponsored by: Thales

Auditorium - Room 104

Welcome from APEX President & IFSA President

Opening remarks to set the stage for the largest APEX Global EXPO in history, featuring a record number ‎of global airline CEOs and a renewed focus on passenger experience innovation.‎

Auditorium - Room 104

Rebuilding India’s Flag Carrier with Purpose, Trust, and Innovation

Campbell Wilson shares how Air India’s transformation blends heritage with forward momentum to ‎redefine the passenger experience. Under Tata Group ownership, Air India invests heavily in next-generation ‎aircraft, redesigned cabins, and elevated service to meet the expectations of today’s global travelers. This ‎keynote explores how Air India restores confidence and pride through meaningful upgrades, renewed ‎hospitality, and a vision of world-class excellence grounded in safety, care, and modern passenger needs.‎

Auditorium - Room 104

Aeromexico: Driving Latin American Aviation Forward Across Two Decades of Innovation

For more than twenty years under the vision of CEO Andrés Conesa, Aeromexico has transformed from a strong flag carrier into a Latin America’s standard-bearer on the global stage. Conesa’s leadership brought bold fleet renewal with Boeing 787 Dreamliners, expanded alliances that deepened connectivity across continents, and pioneering sustainability initiatives including Latin America’s first transcontinental biofuel flight. His focus on service and reliability has reshaped passenger expectations, with Aeromexico’s Net Promoter Scores (NPS) now edging ahead of the best of the US3. This remarkable climb reflects a steady two-decade journey of innovation and resilience, guided by a leader whose commitment elevated Aeromexico into one of the most trusted and admired airlines in the world. Exclusively at APEX Global EXPO, Conesa will reveal the airline’s path forward into an era of heightened passenger experience to best serve its customers.

Auditorium - Room 104

Elevating EL AL into a New Era of Excellence

Dina Ben Tal Ganancia leads EL AL with a bold vision to redefine the airline’s global standing. Through ‎accelerated fleet modernization, digital transformation, and a renewed focus on premium guest ‎experience, she is positioning EL AL as a competitive force across international markets. This keynote will ‎unveil how EL AL blends legacy with leadership, agility with ambition, and tradition with transformative ‎innovation to enter a new era of global excellence.‎

Auditorium - Room 104

Connecting the Unconnected: Breeze’s Mission for Market Transformation

Breeze Airways Founder and Chief Executive Officer David Neeleman reveals how the airline’s customer-‎first philosophy fuels one of the most talked-about transformations in U.S. aviation. Built around ‎simplicity, friendliness, and digital convenience, Breeze delivers tailored experiences for travelers often ‎overlooked by legacy route networks. This keynote will explore how Breeze reimagines the journey for ‎mid-sized markets by combining intuitive technology, low fares, and a fresh approach to flexibility and ‎onboard comfort. From booking to baggage claim, Neeleman will detail how Breeze elevates passenger ‎satisfaction through empathy, efficiency, and innovation. He will show how customer experience drives ‎growth, deepens loyalty, and creates new possibilities for regional air travel.‎

Auditorium - Room 104

From the South Pacific to the World Stage: Fiji Airways’ Story of Excellence

Under the leadership of CEO André Viljoen, Fiji Airways has transformed from a boutique island carrier ‎into a global exemplar of performance and innovation. The airline today stands as the highest APEX-‎rated international airline of its size in the world, with Skytrax twice naming it both Best Airline in ‎Australia & Pacific and Best Airline Staff Service in 2023 and 2024, surpassing far larger rivals. Operating ‎a fleet of less than 20 mainline aircraft, Fiji Airways this summer became the smallest airline in the world ‎to introduce Dining on Demand in Business Class, a bold move that redefined guest choice and premium ‎service. André also guided the airline into a selective partnership with the American Airlines AAdvantage ‎program, extending Fiji’s global reach while preserving the warmth and authenticity that define its ‎brand. His keynote tells the story of how vision, discipline, and cultural pride can lift even the smallest of ‎carriers to world-class status.‎

Auditorium - Room 104

Networking Lunch

Sponsored by: Panasonic

Auditorium Foyer – Room 104

APEX Global EXPO Open

Hall B

Collaborative Transformation: Reimagining the Future of IFEC Through Airline-CSP Collaboration

An in-depth look at the challenges as airlines and connectivity service providers (CSPs) work together to ‎revolutionize in-flight entertainment and connectivity possibilities. This session explores groundbreaking ‎advancements like dynamic content ecosystems, cloud-based seatback platforms, and real-time ‎passenger engagement tools.‎

Hall B - APEX Thought Leadership Stage

PCIAW® Fashion Show

Hall B - APEX Thought Leadership Stage

Networking Reception - Sponsored by West Entertainment & DIRECTV

Hall B

Registration Open - Sponsored by PictureWorks

Promenade Lobby

Airline Breakfast Sponsored by Panasonic

This interactive networking breakfast is for airlines only and offers a great opportunity to network with your fellow airline professionals, exchange information, form partnerships, and create opportunities for growth. Come ready to share your successes and ask questions to your peers to generate best practices. Conversations will focus around issues, and trends that are affecting the airline industry today.

Room 103BC

EXPO Open

Hall B

In-Flight Streaming Rights and the Future

Streaming platforms are transforming onboard entertainment, yet complex content licensing and ‎dynamic rights agreements challenge traditional approaches. This session will map out the evolution of ‎in-flight streaming, examine legal frameworks, and address hybrid delivery models that avoid antitrust ‎issues. Industry leaders will share strategies for airline-provider collaboration that create flexible, ‎passenger-focused experiences amid a rapidly shifting media environment.‎

Hall B - APEX Thought Leadership Stage

From Startup to Standout: The flyadeal Story of Successful Disruptive Growth in the Middle East

In his first-ever U.S. presentation, flyadeal Chief Executive Officer Steven Greenway shares the ‎remarkable rise of Saudi Arabia’s low-cost carrier and how it is reshaping passenger expectations in one ‎of the world’s fastest-growing aviation markets. Greenway will explore how flyadeal blends digital agility, ‎bold brand positioning, and operational simplicity to deliver a compelling, customer-centric product. ‎Attendees will gain insights into rapid growth strategies, experience-driven differentiation, and what it ‎takes to thrive in a region defined by transformation.‎

Hall B - APEX Thought Leadership Stage

Personal Devices and Seatbacks: Finding the Perfect Balance for Modern Travelers

Personal devices promise convenience, while seatback systems deliver broader engagement. Speakers ‎will address generational preferences, technology-driven design, and operational considerations that ‎influence this balance. Attendees will uncover strategies for integrating both platforms to maximize ‎passenger choice, engagement, and satisfaction.‎

Hall B - APEX Thought Leadership Stage

Innovations in Passenger Accessibility: Beyond Compliance

Pioneering initiatives move accessibility beyond legal mandates. Speakers will describe staff training for ‎sensory sensitivities, new sensory guides that simplify onboard environments, and in-flight products ‎designed for neurodiverse travelers. Attendees will learn how these innovations foster an inclusive ‎atmosphere and ensure every passenger feels welcome.‎

Hall B - APEX Thought Leadership Stage

The Future of Passenger Connectivity: Satellite Innovations and Beyond

Rapidly evolving technology raises passenger expectations for uninterrupted connectivity, whether on ‎the ground or in the air. This session will blend insights on upcoming satellite innovations with ‎considerations for wireless charging, universal connectivity standards, and emerging consumer tech ‎trends.‎

Hall B - APEX Thought Leadership Stage

Airline Leaders Reception - Sponsored by Panasonic

Join us for an exclusive reception designed for airline executives. This premier networking event provides a unique opportunity to connect with industry leaders, exchange insights, and build meaningful relationships in a high-profile, relaxed setting.

Hyatt Regency | The Market Bar

APEX Member Meeting

Room 103AB

Registration Open - Sponsored by PictureWorks

Promenade Lobby

Immersive Tech Takes Flight: AR and the Metaverse Reshape Passenger Experience

Immersive technologies like augmented reality and the metaverse are transforming how passengers ‎interact with their travel environment. This session explores how AR enhances engagement through ‎dynamic seatback environments and real-time journey guidance—from gate to destination. Panelists ‎will also examine how metaverse platforms are unlocking new opportunities for virtual lounges, social ‎connectivity, and immersive inflight entertainment. Learn how airlines are using these tools to boost ‎loyalty, personalize experiences, anticipate passenger needs, and create inclusive, intuitive touchpoints ‎that redefine comfort and connection in the air.

Hall B - APEX Thought Leadership Stage

EXPO Open

Hall B

The Rise of Airport Lounges: Balancing Experience, Cost, and Commercial Strategy

Lounges reflect airline identity and deliver ROI. Learn how design, partnerships, and service balance ‎experience with profitability. Panelists from APEX WORLD CLASS™ airlines will explore how lounges enhance loyalty, shape premium ‎perception, and unlock monetization strategies.‎

Hall B - APEX Thought Leadership Stage

David vs. Goliath: The Fiji Airways Story of How Small Airlines Can Rise to Global ‎Greatness!‎

In this engaging “Ted-style Talk” session, Andre Viljoen, CEO of Fiji Airways, will share ‎the inspiring journey of how a small island airline competes and thrives among industry giants. With a ‎dynamic and passionate presentation style, Viljoen will delve into the innovative strategies and ‎leadership philosophies that have propelled Fiji Airways to punch above its weight in the global aviation ‎arena. Attendees will gain insights into overcoming challenges, fostering a culture of excellence, and ‎implementing game-changing approaches that drive success in a competitive market. ‎

Hall B - APEX Thought Leadership Stage

AI and Predictive Intelligence: Shaping Hyper-Personalized Passenger Journeys

Artificial intelligence and predictive analytics are redefining the inflight experience through hyper-‎personalized services that anticipate and adapt to individual passenger needs. This session explores how ‎data-driven insights power tailored offerings—from customized meals and real-time entertainment ‎suggestions to live translation and generative service assistance. Panelists will showcase how AI ‎platforms drive seamless engagement, enhance loyalty, and create a future of travel where every ‎interaction feels intuitive, responsive, and uniquely personal.‎

Hall B - APEX Thought Leadership Stage

Fireside Finale with United Airlines Chief Executive Officer Scott Kirby

In a capstone conversation to close APEX Global EXPO, United Airlines CEO Scott Kirby will share insights ‎into United’s leadership in innovation, loyalty expansion, digital transformation, and next-generation ‎inflight connectivity. Kirby’s leadership vision will spotlight how United is redefining the future of ‎passenger experience across the airline’s global network, fostering operational resilience, and ‎championing sustainability initiatives in aviation’s evolving landscape.‎ Required: Airline, Airport, Alliance registrations; APEX CEO Keynote registration; APEX Full EXPO registration; IFSA EXPO registration

FTE Global Keynote Stage

APEX/IFSA Awards Ceremony Reception

Auditorium Foyer – Room 104

APEX/IFSA Awards Ceremony - Sponsored by Sponsors Thales & West Entertainment

Auditorium – Room 104